How we run your building
The same discipline the best service companies use with their largest clients, applied to every building we clean, from a 3,000 square foot practice to a multi-tenant portfolio.
The Stoneward Standard
Six commitments every client gets in writing. They’re in your service agreement, not just on this page.
1Written scope
Every room, every task, every frequency, agreed in writing before the first night. If it isn’t in the scope, it isn’t assumed.
2Assigned crew
The same people in your building, trained on your checklist. Keys and alarm codes are logged and controlled.
3Measured monthly
We inspect and score every area of your building each month and send you the report, with any follow-ups already scheduled.
4Reviewed quarterly
A short business review each quarter: scores, issues, changes to scope, and what we’ll do better.
5Made right fast
Tell us something was missed and it’s fixed within 24 hours at no charge.
6Easy to leave
No long-term lock-in. 30 days’ notice ends the agreement. We plan to keep you by earning it.
A night in your building
Every visit follows a written route. The crew lead checks it before setting your alarm.
- Crew in, alarm disarmed
- Reception and entry glass
- Conference rooms reset
- Private offices
- Kitchen counters disinfected
- Restrooms cleaned, restocked
- Open office: trash, desks, floors
- Lead checks the route, alarm set
Most vendors versus Stoneward
| Topic | Most cleaning vendors | Stoneward |
|---|---|---|
| Who shows up | Whoever is on the schedule that week | The same assigned crew, trained on your written scope, keys and alarm |
| How problems surface | Your staff notices, then complains | We find them first. The crew lead checks the route every visit, and we score the building every month |
| What’s in writing | A price and a vague task list | A room-by-room scope with frequencies, signed before day one |
| Who you call | A main line or a dispatcher | (267) 435-2525, answered by the person accountable for your building |
| When something’s missed | A promise to do better | Fixed within 24 hours, at no charge |
| Reviewing the service | At renewal, if ever | A quarterly review: scores, open issues and what changes next quarter |
| Leaving | Auto-renewing annual contract | 30 days’ notice, any time. We keep you by earning it |