Hear about problems from us, not from your tenants.
Common areas, lobbies, restrooms and tenant turnovers, reported building by building, with one contract across your portfolio.
- Written quote in 48 hours
- Fixes within 24 hours, free
- Leave with 30 days’ notice
What we hear before we’re hired
- Tenant complaints landing on your desk
- A different standard at every building
- No record of what was done, or when
- Slow turnaround on vacant suites
How Stoneward handles it
- Common-area and restroom service on a schedule per building
- Day porter coverage for lobbies and high-traffic floors
- Vacant-suite, move-out and post-construction cleans on short notice
- A monthly scored inspection report per property
- One contract, one invoice, one person accountable
Bringing two or more buildings? Ask about portfolio pricing and a single quarterly review across all of them.
The Stoneward Standard
Six commitments every client gets in writing. They’re in your service agreement, not just on this page.
1Written scope
Every room, every task, every frequency, agreed in writing before the first night. If it isn’t in the scope, it isn’t assumed.
2Assigned crew
The same people in your building, trained on your checklist. Keys and alarm codes are logged and controlled.
3Measured monthly
We inspect and score every area of your building each month and send you the report, with any follow-ups already scheduled.
4Reviewed quarterly
A short business review each quarter: scores, issues, changes to scope, and what we’ll do better.
5Made right fast
Tell us something was missed and it’s fixed within 24 hours at no charge.
6Easy to leave
No long-term lock-in. 30 days’ notice ends the agreement. We plan to keep you by earning it.
Get a written scope for your space
- We call you backSame business day, to set a time that works around your hours.
- We walk the building with youAbout 30 minutes. We measure, note every room and floor type, and ask what’s been going wrong.
- You get a written scope and priceRoom by room, with frequencies, within 48 hours. Easy to compare against any other bid.
- Your crew startsTrained on your scope, keys and alarm before the first night. If you’re switching vendors, we time the start to your notice period.